These Terms and Conditions apply to all purchases made through www.snehabakes.com and any subpages of this website. By accessing or placing an order through our online store, you agree to be bound by these Terms, along with our Privacy Policy and Website Use Policy. Please read them carefully before placing an order.

1. Buyers

By using our website, you agree to act in good faith and comply with all applicable laws and regulations. Sneha Bakes reserves the right to cancel any order if we believe that you have breached these Terms or acted dishonestly.

If an order is cancelled after your payment has been processed, we will notify you and issue a refund to your original payment method (excluding delivery charges, if applicable), at our discretion.

2. Orders

  • You must register on our website to place an order.

  • Once an order has been placed and payment is completed, it cannot be modified or cancelled.

  • All orders are subject to acceptance and confirmation by Sneha Bakes.

  • Sneha Bakes reserves the right to refuse any order at its discretion.

3. Prices

  • All prices listed on our website are in Indian Rupees (INR).

  • Prices are subject to change without prior notice.

  • Delivery charges, taxes, or other applicable fees will be added to the total purchase amount at checkout.

  • We make every effort to ensure pricing accuracy, but errors may occur. In such cases, we reserve the right to correct the error or cancel the order.

4. Payment

  • Full payment (including product and delivery charges) must be made at the time of ordering.

  • We accept major credit/debit cards, UPI, and other online payment options.

  • Payment details are processed securely through SSL encryption. Sneha Bakes does not store your card details.

  • For high-value orders, we may request additional verification before processing. This could lead to a short delay in dispatch.

5. Product Availability

  • All products are subject to availability.

  • If a selected item is out of stock, we will contact you to offer a suitable alternative or arrange a refund.

  • If part of your order is unavailable, we may deliver the available items and refund the remaining balance.

6. Product Images & Descriptions

While we make every effort to display accurate product images and descriptions, there may be slight variations in color, design, or decoration due to manual preparation and photography differences.

7. Custom & Personalized Orders

For customized cakes or products ordered through our “Design My Cake” section:

  • Designs shown on our website are for illustration purposes only.

  • The final product may vary slightly in color, design, or decoration.

  • Sneha Bakes may showcase custom cake designs created for customers on the website or social media for promotional purposes.

  • Customers cannot claim ownership or copyright over designs displayed.

8. Delivery Policy

  • Delivery timelines depend on location, order size, and product type.

  • We strive to deliver on the selected date and time, but unforeseen delays (e.g., traffic, weather, or technical issues) may occur.

  • Delivery is available within designated areas of Kozhikode and nearby regions.

9. Cancellations & Refunds

  • Orders once confirmed cannot be cancelled.

  • Refunds are issued only in cases of product unavailability, payment errors, or confirmed order cancellation by Sneha Bakes.

  • For quality-related issues, customers must contact us within 24 hours of delivery with a valid proof (photo or video).

10. Errors & Omissions

From time to time, errors such as incorrect pricing or unavailable products may occur. Sneha Bakes reserves the right to correct such errors, even after an order has been confirmed or payment processed. If payment has been made, we will issue a refund accordingly.

11. Intellectual Property

All website content, including images, text, and product names, are the property of Sneha Bakes and are protected under applicable copyright and trademark laws. Unauthorized use or reproduction is strictly prohibited.

12. Changes to Terms

Sneha Bakes reserves the right to amend or update these Terms and Conditions at any time. Changes will take effect once posted on this website. Please review these Terms regularly for updates.

13. Contact Information

Sneha Bakes
📍 Kadalundi Road, Mannur Valavu, Kozhikode, Kerala – 673328
📧 Email: snehabakes.in@gmail.com
📞 Phone: +91 9061705000